1. Introduction
Welcome to Vanter Inc. We respect your privacy and are committed to protecting your personal data. This Privacy Policy will inform you as to how we look after your personal data when you visit our website, use our Software as a Service (SaaS) platforms, or engage with our software development services.
2. Information We Collect
We may collect, use, store, and transfer different kinds of data depending on your interaction with us:
- Identity and Contact Data: Includes first name, last name, email address, telephone numbers, and company details when you request a quote.
- Financial Data: Includes payment details necessary to process your subscription or project invoices (processed securely via third-party gateways).
- Technical and Usage Data: Includes IP address, login data, browser type and version, time zone setting, and information about how you use our website and SaaS platforms.
- Client Platform Data: Data processed or stored within the custom software architectures we build and host for you. We act strictly as data processors for this information.
3. How We Use Your Information
We will only use your personal data when the law allows us to. Most commonly, we will use your data in the following circumstances:
- To register you as a new customer and set up your software environment.
- To process and deliver your services, including managing payments, fees, and SOW (Statement of Work) agreements.
- To manage our relationship with you, including notifying you about changes to our terms or privacy policy, or sending critical system updates.
- To administer and protect our business and platforms (including troubleshooting, data analysis, testing, system maintenance, and support).
4. Data Sharing and Disclosure
We do not sell your personal data. We may share your data with trusted third parties exclusively for operational purposes, such as:
- Cloud hosting providers (e.g., AWS, Vercel, Google Cloud) required to host your SaaS applications.
- Payment processors to securely handle billing.
- Professional advisers including lawyers, bankers, auditors, and insurers who provide necessary consulting services to Vanter.
5. Data Security
We have put in place appropriate security measures to prevent your personal data from being accidentally lost, used, or accessed in an unauthorized way, altered, or disclosed. Access to your personal data is limited to those employees, agents, contractors, and other third parties who have a business need to know. They will only process your personal data on our instructions and are subject to a duty of confidentiality.
6. Data Retention
We will only retain your personal data for as long as reasonably necessary to fulfill the purposes we collected it for, including for the purposes of satisfying any legal, regulatory, tax, accounting, or reporting requirements. Upon cancellation of your SaaS subscription, client platform data may be permanently deleted after a standard grace period, unless otherwise specified in your service agreement.
7. Your Legal Rights
Under certain circumstances, you have rights under data protection laws in relation to your personal data, including the right to request access, correction, erasure, restriction, transfer, or to object to processing. If you wish to exercise any of these rights, please contact us.
8. Contact Details
If you have any questions about this Privacy Policy or our privacy practices, please contact us at:
- Email: info@vanter.net
- Address: Nicaragua